Double Celebrations at Bush
The family run Bush Telegraph based in Truro has celebrated a key milestone. Both Sam Hallworth and Scott Baldwin have each worked for the company for almost a decade.
Scott Baldwin joined as a trainee junior engineer and through the years has dramatically increased his knowledge base. Scott says “I truly believe in Bush Telegraph products and working here gives me the opportunity to work closely with clients and colleagues and also make a real difference. Early on, the joint owners of the company, Steven and Sally Horne recognised my skills. I have a good rapport with all my colleagues because I can relate to them on a personal level. The compliments I receive from clients and my colleagues are my greatest reward. I take special pride in knowing that I’ve been tagged “one of the most helpful engineers.” Bush Telegraph is a rapidly changing company that promotes career development. The sky is the limit for this technologically advanced company and I plan to continue to be part of its steady growth”.
Sam totally agrees and added “If you want to work for a company that’s at the forefront of technology, Bush Telegraph is definitely the place to be and I am certainly looking forward to the next 10 years!”
Sam Hallworth is the Senior Account Manager responsible for selling business telephone and network solutions to businesses covering the whole of the South West. Sam began his career in 1999 as a Sales Representative and his previous IT/Telecoms experience enabled him to move up the ranks fairly quickly.
Succeeding in the telecoms industry requires hard work and giving 110% and when I leave a customer smiling, I know I’ve done my job well. I also take pride in knowing that I contribute to Bush Telegraph’s reputation as a top-class telecommunications and IT provider. I like working at Bush Telegraph because it’s a diverse company that invests in its employees. I also like the fact that our success is the result of teamwork. It’s personally rewarding to know that I’m part of a team responsible for our success. We all work hard to achieve one common goal -- to satisfy the customer
Bush recognises true Quality Customer Care!
We believe that success is determined more and more by the contact customers experience with any business.
Providing consistent, differentiated service for customers requires an intelligent communications strategy that connects customers to the right people and processes, across locations and business functions.
So when you place your first call to Bush you are very likely to speak with Kim or Jon. Both working as part of the engineering and back up team both Kim and Jon will make sure that your call is handled and directed to the right department.
Having a high quality partnership with Samsung, Panasonic and BT, a team of sales support backed up by top engineers is only part of the solution. Customers’ needs must be identified, acknowledged and satisfied in an effective and proactive manner.
In order to provide a quality customer service package, a business such as Bush Telegraph needs to understand and listen to their customers and continuously adapt to make sure customer satisfaction and retention is achieved. And that’s exactly what Kim and Jon do on a daily basis.
Bush Telegraph recognizes the importance of quality customer care, and as such has invested in a support system to put in place a world-class customer service programme. MD Steven Horne said ‘the dedication and support of both Kim and Jon shows in our level of customer satisfaction and I am absolutely delighted with their continued commitment to the company’.
Picture of:
Kim Hamilton-Finch, Customer Service Manager
Jon Acheson, Administration Manager - Engineering Dept
Case Study: Veor Surgery
With increasing demand on the surgery’s busy switchboard coupled with high running cost of an outdated system that provided the bare minimum of functionality, Bush was asked to come up with a solution for Veor Surgery.
We realised very quickly that the critical area that needed to be addressed, was the increasing call volumes at peak times with the varying call types such as patients, suppliers and associated organisations. We needed to make sure that the calls were directed to the appropriate departments during the surgery’s working hours, without compromising on patient care.
We provided a bespoke solution to effectively manage incoming calls, which brought with it a fundamental change in the surgery’s working practices. Ultimately it has meant that staff, patients and suppliers are benefiting from the improved level of service resulting from a more effective communication system, which has also made a significant positive difference to operations costs.
But don’t just take our word for it. . . . Practice Manager Ray Rounsevell said “Bush Telegraph understands a practices individual needs. The system and the skilled work of the engineers has made a real difference to the way the practice operates”.
