Case Studies

If you are considering using Bush Telegraph, we feel that nothing illustrates our high levels of customer care better than the comments of previous clients. They explain the level of service and quality of work you can expect to receive when you choose to work with us. We have provided solutions for a wide range of government agencies, local government offices and companies from across the whole spectrum of business. Here are just some of the comments we have received from clients over recent times:

Burts Potato Crisps.

Burts was a victim of their own success, in having a basic level system in place that was not going to support their rapidly growing business in the short to medium term. They needed to move quickly and have in place a system to meet their growing demands and more....

At Bush Telegraph we were really excited about this project as it allowed us to provide the customer with all the aspects to continue to develop this hugely successful business. We provided a Samsung 7200 Officeserve platform with Integrated Voice Management Services, Direct Dial, improved Network and Caller Line Identification, cordless headsets and a converged solution that linked the system to their CRM.

Ultimately this provided Burts potato Crisps with a system that supported their unique commercial style, providing the staff with the freedom to move around. The system will also support their increased growth and volume of calls, allowing them to improve sales and enhance customer support levels without further need for additional expenditure.

Veor Surgery

With increasing demand on the surgery’s busy switchboard, coupled with the high running costs of an outdated system that provided the bare minimum of functionality, Bush were asked to look at a solution for Veor Surgery.

We realised quickly that the critical area that needed to be addressed was peak time call volumes, each call having different requirements from patients booking appointments or receiving triage to suppliers and other organisations calling regarding operational issues. We needed to make sure the calls were directed to the appropriate departments during the surgery’s opening hours, without compromising on patient care.

We provided a bespoke solution to manage incoming calls, thus allowing for a fundamental change and benefits to the surgery’s working practices. The changes brought about by the more effective and improved system not only ensured a better level of service, but also a significantly positive difference to the operations costs.

As Practice Manager Ray Rounsevell said, ‘’Bush Telegraph understands a practices individual needs. The system and the skilled work of the engineers have made a real difference to the way that the practice operates’’

Westover Green Community Primary School.

The school needed the ability for all the teachers to be able to intercommunicate with the other staff without leaving the classroom and also wanted to improve operating efficiencies, reduce costs and take advantage of technology while investing in a telephone system that would be easy to use and manage. The challenge was to create a stable, reliable system that would meet the school’s needs in a cost effective way. Bush Telegraph implemented a solution that brought with it a safety element and it not only improved the efficiency of their systems but has saved the school money too!

School Business Manager, Heidi Moule said, ‘’the system has made such a difference here-the admin area is calm and free of the constant mad ringing we had before, and we don’t spend all our time taking calls and messages for everyone else. What’s more, the facility to use one of our pupils as the ‘voice’ of the system is a great success and we have had lots of really positive comments about it. We would recommend Bush and all its excellent service to other schools’’.