Bush Telegraph Blog

Well its now one week since our Chamber of Commerce presentation. A number of questions were raised including some regarding the pitfalls of VoIP and Sip Trunk call routeing. Some of the major points were:

When looking to gain maximum benefit from VoIP (Voice over Internet Protocol)

• Be aware of poor or slow Internet connections affecting the quality of the call.
  Only use as an additional communication tool, say for internal or remote workers only, not for primary customer communication unless you are prepared to accept the risk of some call degradation and drop out.
  
• Be aware of bandwidths and contention ratios in your area, to ensure that this communication tool will perform the role that you need it to.
  

SIP Trunk Lines.

• Whilst they allow the use of different geographic or non-geographic numbers to be ported to one address, be aware of how this affects your brands / businesses perception. Ensure the service is being used to positive effect.
  
• Ensure that you have direct control of the numbers or can retain ownership in the event that you wish to transfer to an alternative supplier at a later date. Get a written statement from the SIP supplier (not necessarily the person selling the service!) that this will be the case.
  
• Don't pay 'up front' for the line rentals.
  
• Don't include line rentals or call charges within any lease agreements.
  

So remember if it sounds too good a deal to be true then it probably is....